Let's be clear: private surveillance companies are not just selling a product. Companies do not merely pack their product into a box and put it in the post. More often than not, surveillance firms sell a consultancy service, one that actively provides pre-sale consultancy, installation of the product, and training on how to operate the technology. When the product breaks, companies often provide ongoing technical support, with some companies sending over of consultants for up to 18 months to provide in-depth support to agencies. A number of companies also operate 24/7 support lines for agencies to contact with their queries.
The consultancy services provided must not be overlooked. Indeed, it is just as dangerous as the technology itself and increases the level of complicity in the perpetration of human rights abuses between Western surveillance companies and the regimes that make up their customer base.