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Content type: News & Analysis
Planning and participating in peaceful protests against governments or non-state actors’ policies and practices requires the capacity of individuals to communicate confidentially without unlawful interference. From protests in support of LGBTI rights to protests against specific projects that undermine local communities’ wellbeing, these movements would not have been possible without the ability to exchange ideas and develop plans in private spaces.
Unlawful interference with…
Content type: Explainer graphic
You can also read a more detailed explainer about social media intelligence (SOCMINT) here.
Content type: Examples
In July 2018, Facebook announced it was investigating whether the Boston-based company Crimson Hexagon had violated the company's policies on surveillance. Crimson Hexagon markets itself as offering "consumer insights". Its customers include a Russian non-profit with ties to the Kremlin, and multiple US government agencies. After pressure from civil liberties groups, Facebook put a policy in place in March 2017 barring the use of members' data for the purposes of government surveillance.…
Content type: Examples
In May 2018, US Immigration and Customs Enforcement abandoned the development of machine learning software intended to mine Facebook, Twitter, and the open Internet to identify terrorists. The software, announced in the summer of 2017, had been a key element of president Donald Trump's "extreme vetting" programme and expected to flag at least 10,000 people a year for investigation. ICE decided instead to opt for a contractor who could provide training, management, and human personnel to do the…
Content type: Examples
In a 2017 study of patterns of postings on Chinese social media, three Harvard researchers disagreed with the widespread claim that the government's strategy is to post "50c party" posts that argue for the government's side in policy and political debates. Instead, the researchers estimated that the Chinese government fabricates as many as 448 million social media comments a year but found that these avoid controversial issues and arguments with government skeptics. Instead, the researchers…
Content type: Examples
Because banks often decline to give loans to those whose "thin" credit histories make it hard to assess the associated risk, in 2015 some financial technology startups began looking at the possibility of instead performing such assessments by using metadata collected by mobile phones or logged from internet activity. The algorithm under development by Brown University economist Daniel Björkegren for the credit-scoring company Enterpreneurial Finance Lab was built by examining the phone records…
Content type: Examples
In 2016, the American Civil Liberties Union of Northern California published a report revealing that the social media monitoring service Geofeedia had suggested it could help police track protesters. The report's publication led Twitter and Facebook to restrict Geofeedia's access to their bulk data. ACLUNC argued that even though the data is public, using it for police surveillance is an invasion of privacy. Police are not legally required to get a warrant before searching public data; however…
Content type: Examples
Documents submitted as part of a 2015 US National Labor Relations Board investigation show that Walmart, long known to be hostile to unions, spied on and retaliated against a group of employees who sought higher wages, more full-time jobs, and predictable schedules. In combating the group, who called themselves the Organization United for Respect at Walmart (OUR Walmart), Walmart hired an intelligence-gathering service from Lockheed Martin, contacted the FBI, and set up an internal Delta team…
Content type: Examples
At the Sixth Annual Conference on Social Media Within the Defence and Military Sector, held in London in 2016, senior military and intelligence officials made it clear that governments increasingly view social media as a tool for the Armed Forces and a "new front in warfare". Social media are also viewed as a source of intelligence on civilian populations and enemies and as a vector for propaganda. The conference was sponsored by Thales, which was working with the National Research Council of…
Content type: Examples
In 2015, The Intercept obtained documents showing that the Mall of America in Bloomington, Minnesota used a fake Facebook account to friend and monitor local Black Lives Matter activists, and collect their personal information and photographs without their knowledge. The account was discovered in a cache of files the Mall of America provided to Bloomington officials after a large BLM protest against police brutality that was held at the mall. After the protest, the city charged 11 protesters…
Content type: Examples
Twitter requested one of its key B2B partners, Dataminr — a service that offers advanced social media analytics and early detection of major events like terrorist attacks or natural disasters — stop providing U.S. intelligence agencies with their tools and content. Dataminr isn’t ending its relationship with the government altogether: Dataminir still counts In-Q-Tel, the non-profit investment arm of the CIA, as an investor. Dataminr has taken investment from Twitter, too, highlighting some of…
Content type: Examples
In 2016, researchers discovered that the personalisation built into online advertising platforms such as Facebook is making it easy to invisibly bypass anti-discrimination laws regarding housing and employment. Under the US Fair Housing Act, it would be illegal for ads to explicitly state a preference based on race, colour, religion, gender, disability, or familial status. Despite this, some policies - such as giving preference to people who already this - work to ensure that white…
Content type: Examples
Facebook has come under fire after leaked documents revealed the social media site has been targeting potentially vulnerable children.
The allegations suggest the company is gathering information on young people who “need a confidence boost” to facilitate predatory advertising practices.
Confidential documents obtained by The Australian reportedly show how Facebook can exploit the moods and insecurities of teenagers using the platform for the benefit of advertisers.…
Content type: Explainer
What is SOCMINT?
Social media intelligence (SOCMINT) refers to the techniques and technologies that allow companies or governments to monitor social media networking sites (SNSs), such as Facebook or Twitter.
SOCMINT includes monitoring of content, such as messages or images posted, and other data, which is generated when someone uses a social media networking site. This information involves person-to-person, person-to-group, group-to-group, and includes interactions that are private and…
Content type: Case Study
Police and security services are increasingly outsourcing intelligence collection to third-party companies which are assigning threat scores and making predictions about who we are.
The rapid expansion of social media, connected devices, street cameras, autonomous cars, and other new technologies has resulted in a parallel boom of tools and software which aim to make sense of the vast amount of data generated from our increased connection. Police and security services see this data as an…