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Content type: Long Read
In the UK, successive government ministers and members of parliament have made emotive proclamations about the malaise of "public sector fraud".
This year, former Work and Pensions Secretary Therese Coffey said that the welfare system "is not a cash machine for callous criminals and it’s vital that the government ensures money is well spent...[and] fraud is an ever-present threat."
In 2013, the UK's minister for the disabled made numerous claims that there were "vast numbers of bogus disabled […
Content type: Long Read
Introduction
In response to the unprecedented social, economic, and public health threats posed by the Covid-19 pandemic, the World Bank financed at least 232 "Covid-19 Response" projects. The projects were implemented across countries the World Bank classifies as middle and low-income.
This article will focus on eight (8) Covid-19 Response projects which sought to deliver social assistance to individuals and families on a "non-contributory" basis (this means that the intended beneficiaries…
Content type: Long Read
When you buy a brand-new low-cost phone, it’s likely to come pre-installed with insecure apps and an outdated operating system. What this means is that you or your loved ones could be left vulnerable to security risks or to having their data exploited. Privacy shouldn’t be a luxury. That’s why we advocate for companies to provide the latest security features and privacy protections for both low- and high-cost phones.
Content type: Long Read
Back in 2019, we read through a 1000-page manual released by the UK Department for Work and Pensions (DWP) describing how they conduct investigations into alleged benefits fraud. While out in the open and accessible to anyone, the guide turned out to be a dizzying dive into a world where civil servants are asked to stand outside someone’s door to decide if they are indeed single or disabled and have to be reminded that living together as a married couple is not an offense. The guide – which…
Content type: Long Read
In May 2019, the UK Department for Work and Pensions (DWP) – the department in charge of welfare – published their two-part staff guide on conducting fraud investigations. Privacy International went through the 995 pages to understand how those investigations happen and how the DWP is surveilling benefits claimants suspected of fraud.
Anyone who has flipped through a tabloid will have seen articles exposing the so-called “benefits-cheats,” people who allegedly trick the benefits systems for…
Content type: Long Read
All around the world people rely on state support in order to survive. From healthcare, to benefits for unemployment or disability or pensions, at any stage of life we may need to turn to the state for some help. And tech companies have realised there is a profit to be made.
This is why they have been selling a narrative that relying on technology can improve access to and delivery of social benefits. The issue is that governments have been buying it. This narrative comes along with a…
Content type: Long Read
It is common for families with no recourse to public funds who attempt to access support from local authorities to have their social media monitored as part of a ‘Child in Need’ assessment.
This practice appears to be part of a proactive strategy on the part of local authorities to discredit vulnerable families in order to refuse support. In our experience, information on social media accounts is often wildly misinterpreted by local authorities who make serious and unfounded allegations…
Content type: Report
It is common for families with no recourse to public funds who attempt to access support from local authorities to have their social media monitored as part of a 'Child in Need' assessment.
This practice appears to be part of a proactive strategy on the part of local authorities to discredit vulnerable families in order to refuse support. In our experience, information on social media accounts is often wildly misinterpreted by local authorities who make serious and unfounded allegations…
Content type: Long Read
Dear Sir/Madam,
Freedom of information act request
RE: Social media monitoring / social media intelligence
FOIA REQUEST
For definition of social media intelligence please see background explanation below. We further note the comments of the Office of Surveillance Commissioners Annual Report 2016 cited below.
1. In 2016 the Rt Hon Lord Judge, then Chief Surveillance Commissioner, wrote to all Local Authorities regarding use of social media in investigations. Please confirm whether you are…
Content type: Report
SUMMARY
In the UK, local authorities* are looking at people’s social media accounts, such as Facebook, as part of their intelligence gathering and investigation tactics in areas such as council tax payments, children’s services, benefits and monitoring protests and demonstrations.
In some cases, local authorities will go so far as to use such information to make accusations of fraud and withhold urgently needed support from families who are living in extreme poverty.
THE PROBLEM
Since 2011…
Content type: Long Read
Online covert activity
3.10 The growth of the internet, and the extent of the information that is now available online, presents new opportunities for public authorities to view or gather information which may assist them in preventing or detecting crime or carrying out other statutory functions, as well as in understanding and engaging with the public they serve. It is important that public authorities are able to make full and lawful use of this information for their statutory purposes. Much…
Content type: Long Read
The Chief Surveillance Commissioner, The Rt Hon Sir Christopher Rose’s Annual Report 2011 - 12 did not refer to social networks but to overt investigations using the internet as a surveillance tool, stating that:
“5.17 A frequent response to my Inspectors’ enquiries regarding a reduction in directed surveillance is that ‘overt’ investigations using the Internet suffice. My Commissioners have expressed concern that some research using the Internet may meet the criteria of directed…
Content type: Long Read
Covid Apps are on their way to a phone near you. Is it another case of tech-solutionism or a key tool in our healthcare response to the pandemic? It’s fair to say that nobody quite knows just yet.
We’ve been tracking these apps since the early days. We’ve been monitoring Apple and Google closely, have been involved in the UK’s app process, our partners in Chile and Peru have been tracking their governments’ apps, and more.
Of course privacy concerns arise. But only a simplistic analysis would…
Content type: Long Read
This article has been written by our partner organisation InternetLab. Read this article in Portuguese here.
Over the last months, the organisation InternetLab has researched privacy, data protection, gender, and social protection, focusing on the beneficiaries of the Bolsa Familia Program (PBF). The PBF is the most extensive Brazilian cash transfer program, and its functioning is linked to CadÚnico, a database that comprises 40% of the country’s population. Moreover, it is a program whose…
Content type: Examples
The Venezuelan government has ramped up quarantine enforcement in the Catia barrio in Caracas by issuing permits that allow only one family member out at a time and only before noon, and setting up 40 checkpoints. Many residents had flouted regulations in the barrio, home to 400,000 of Venezuela's poorest inhabitants; residents reported that many families had spent weeks without running water and without receiving government handouts of food.
https://in.reuters.com/article/us-health-coronavirus…
Content type: Examples
After an 18-month investigation involving interviews with 160 life insurance companies, in January 2019 New York Financial Services, the state's top financial regulator, announced it would allow life insurers to use data from social media and other non-traditional sources to set premium rates for its customers. Insurers will be required to demonstrate that their use of the information doesn't unfairly discriminate against specific customers. New York is the first state to issue specific…
Content type: Examples
In February 2019, the World Food Programme, a United Nations aid agency, announced a five-year, $45 million partnership with the data analytics company Palantir. WFP, the world's largest humanitarian organisation focusing on hunger and food security, hoped that Palantir, better known for partnering with police and surveillance agencies, could help analyse large amounts of data to create new insights from the data WFP collects from the 90 million people in 80 countries to whom it distributes 3…
Content type: Examples
For low-income Americans to receive public benefits they are legally entitled to, they must submit to widespread monitoring of their intimate and personal affairs. This monitoring includes sharing a trove of personal documents and information, unannounced home visits from caseworkers, mandatory face-to-face meetings with caseworkers to review one’s grocery, hygiene, and parenting choices, electronic and physical surveillance, mandatory drug testing, and investigations by fraud control agents…
Content type: Examples
The New York City public benefits system has been criticized for its punitive design, how it too often disciplines, rather than helps, people who are legally entitled to benefits. According to Mariana Chilton, the public benefits system is designed to control, surveil, and penalize low-income people, and it is women of colour who disproportionately bear these burdens. Chilton highlights how the violent treatment of Jazmine Headley and her baby in a public assistance waiting room in December…
Content type: Examples
Private companies are not the only actors pushing for increased control of benefit claimants. The World Bank has also instrumental in funding programmes aiming at assisting government in administrating welfare programmes which has led to futher surveillance of benefits claimants, in December 2016 for instance, they approved a $75 million budget to fund the so-called Social Safety Nets Project in Sri Lanka. The aim is to create a “single registry of citizens containing information on family…
Content type: Examples
The State is not always the only actor involved in the surveillance of benefits claimants. Often those practices are encouraged, facilitated or conducted by private companies. South Africa for instance mandated MasterCard to help distribute benefits through biometric debit cards.
https://www.finextra.com/newsarticle/23941/south-africa-enlists-mastercard-to-distribute-welfare-through-biometric-debit-cards
Publication: FinExtra
Content type: Examples
In Israel, the National Insurance Institutes sends out anti-fraud officers to spy on benefits claimants. Among the cases reported, a woman had her benefits allowances halved after a man entered her house pretending to be interested in buying the flat next door. The man, who was in fact a NII employee, discretely took picture of the woman to argue she was not actually severely disabled. The woman was eventually able to regain her full allowance.
The growing number of controversial cases of…
Content type: Examples
The DWP relies on anti-fraud officers who go and spy on benefit claimants to verify their claims. For instance, claimants who declare that they are a lone parent may end up with an officer trying to verify there is no one else living in the house. And once they are confident that the alleged lone parent is not actually single, their next step will be to find out if the other person is employed. In order to decide which household to target, the DWP relies on a “tip-off” system. People are in…
Content type: Examples
The surveillance of benefits claimants does not happen only online. In the UK, the Department of Work and Pensions (DWP) is known to be using CCTV footage of public buildings but also gyms and supermarkets to prove some benefits claimants are not actually disabled. Gym memberships are also being requested and an increasing number of private companies are being asked to send their footage for that reason.
https://www.theguardian.com/commentisfree/2018/may/31/benefits-claimants-fear-…
Content type: Examples
In Israel, the National Insurance Institute – in charge of granting benefits – eventually dropped a tender that had caused outrage in the country after being uncovered by Haaretz and Channel 13. The tender revealed the NII was trying to collect online data about benefits claimants – including from social media – to detect cases of frauds. The tender used wheelchair users as an example, suggesting that finding pictures of alleged wheelchair users using bikes on social media could contribute to…
Content type: Examples
The rise of social media has also been a game changer in the tracking of benefits claimants. In the UK in 2019, a woman was jailed after she was jailed for five months after pictures of her partying in Ibiza emerged on social media. She had previously sued the NHS for £2.5 million, after surviving a botched operation. She had argued the operation had left her disabled and the “shadow of a former self” but judges argued that the pictures suggested otherwise.
https://www.dailymail.co.uk/news/…
Content type: Examples
The rise of social media has also been a game changer in the tracking of benefits claimants. Back in 2009, the case of Nathalie Blanchard a woman in Quebec who had lost her disability insurance benefits for depression because she looked “too happy” on her Facebook pictures had made the news.
https://abcnews.go.com/Technology/AheadoftheCurve/woman-loses-insurance-benefits-facebook-pics/story?id=9154741
Author: Ki Mae Heussner
Publication: ABC News
Content type: Examples
In London, four boroughs have been trialling the London Counter Fraud Hub. The hub is designed to process huge quantities of data from millions of household to detect certain types of fraud involving the single person council tax discount (in London, a person living alone gets a reduced rate on their council tax), the subletting of local authority housing and the business relief and rating. With a 20% error rate, it means thousands of households will receive letters wrongly suspecting them of…
Content type: Examples
In Mexico, people registered as beneficiaries of any programmes led by the Ministry of Social Development could obtain a TV set, as part of the transition from analogue to digital TV organised by the Ministry of Communications and Transportation. Yet, the Ministry of Communications and Transportation requested the collection of fingerprints, the scanning of the beneficiary’s voter card and the beneficiary’s address in exchange of the TV set. The company Codigo Empresarial SA de CV was tasked…
Content type: Examples
In Ireland benefits claimants are expected to register for a Public Services Card (PSC) in order to access benefits. PSC users are expected to have their photographs taken in department offices, which is then digitally captured along with their signature. While this card was originally created to prevent benefits fraud – by insuring someone could not register twice to claim benefits – it is increasingly being used as a de facto form of ID and citizens have been apply for PSC even when they do…