Britain's smart meter rollout delayed by technical problems


In 2014, Britain announced an infrastructure plan requiring all energy suppliers to offer smart meters to all homes and businesses by the end of 2020. With two years to go, at the end of 2018, the problems customers experienced after making the switch led to calls to halt the rollout, which had reached 13 million of Britain's 53 million homes and was already losing momentum. Among other problems, 940,000 of the meters lost their smart functionality when customers switched supplier. Many of the problems are expected to be fixed as second-generation meters take over and first-generation meters are sent a software patch enrolling them to the central body handling the meter data, the Data Communications Company, which is run by the outsourcing firm Capita.

Writer: Adam Vaughan
Publication: Observer
Publication date:

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