The consequences of replacing caseworkers with computers in the welfare system

In this 2013 piece, Virginia Eubanks discuss the move in Indiana from relying on caseworkers to automating the distribution of benefits and how through the use of performance metrics to speed up the decision-making process, the system ended up being incentivising the non-distribution of benefits.

https://virginia-eubanks.com/2013/12/11/caseworkers-vs-computers/

Author: Virginia Eubanks

Publication: virginia-eubanks.com