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FullScreen Research claims that in the competitive German food delivery market, Lieferando uses automation to monitor its employees and that Wolt violates labour laws by paying couriers in cash and employing them illegally A former supervisor with Lieferando says that the system flags up abnormalities for a team of watching agents, who see each courier's exact location and are supposed to ask drivers the reason for delays. Lieferando denies that it illegally controls drivers'…
Content type: Examples
The rise of hybrid work has led to a rise in "bossware": increasingly intrusive technology that monitors employees, tracks their locations, and watches or listens to office workers via cameras and microphones. 90% of such systems can give employers a list of everything a worker has done that day. The cost of such systems has dropped, as has employer trust in staff. The increasing surveillance, now with AI predictive functions, threatens job security and increases the power companies have over…