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Content type: Examples
New rules rolled out by India's app-based home services platform Urban Company require its more than 52,000 workers to maintain ratings of a minimum of 4.7 (out of 5), accept 70% of job leads, and cancel only four jobs a month. The company says the rules are intended to improve customer experience and raise standards, and may increase its requirements to 80% acceptance and three cancellations. Workers who don't meet the requirements must attend online (free) or offline (fee-bearing) training,…
Content type: Examples
Drivers for app-based companies like Uber, tired of their lack of transparency, share their experience and swap tips to help each other game the platforms to their advantage via in-person workshops and Telegram groups, aided by the Indian Federation of App-based Transport Workers and the Telangana Gig and Platform Workers' Union. Similar movements exist around the world. In 2021, a Dutch court upheld a complaint by Uber and Ola drivers from the UK and Portugal asking those companies to provide…