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The rise of hybrid work has led to a rise in "bossware": increasingly intrusive technology that monitors employees, tracks their locations, and watches or listens to office workers via cameras and microphones. 90% of such systems can give employers a list of everything a worker has done that day. The cost of such systems has dropped, as has employer trust in staff. The increasing surveillance, now with AI predictive functions, threatens job security and increases the power companies have over…
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Drivers for app-based companies like Uber, tired of their lack of transparency, share their experience and swap tips to help each other game the platforms to their advantage via in-person workshops and Telegram groups, aided by the Indian Federation of App-based Transport Workers and the Telangana Gig and Platform Workers' Union. Similar movements exist around the world. In 2021, a Dutch court upheld a complaint by Uber and Ola drivers from the UK and Portugal asking those companies to provide…
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Behind every powerful AI system are huge numbers of people labelling and clarifying data to train it, contracted by companies like Remotasks, a subsidiary of Silicon Valley-based data vendor Scale AI, whose customers include the US military and OpenAI. Often the workers, who are assigned tasks they don't understand for a purpose they don't know, are sworn to secrecy. Yet labelling is crucial; it can make the difference between a car stopping to spare the person walking a bike across the road or…
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More than 150 workers employed by third-party outsourcing companies to provide content moderation for AI tools on Facebook, TikTok, and ChatGPT depend have pledged to create the African Content Moderators Union. The move to create such a union began in 2019 when the outsourcing company Sama fired Facebook content moderator Daniel Motaung for trying to form a union. https://time.com/6275995/chatgpt-facebook-african-workers-union/Publication: TimePublication date: 2023-05-01Writer: Billy Perrigo
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Outsourced artists, designers, copywriters, software developers, and call centre operators in the global south are the first to feel the effects of the arrival of generative AI, as client companies see the new technology as a way of cutting costs. Some workers are adding prompt engineering to their advertised skillsets or offer a service copy-editing and fact-checking AI-generated output; others say that using AI tools helps them produce more work faster, albeit for less money. Outsourcing…
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Technology companies that call themselves "AI first" rely on heavily surveilled gig workers who label data, deliver packages, moderate content, and perform gig work via platforms. Startups pressured by their venture capital funders even hire humans to pretend to be chatbots so they can claim to be "AI" companies. For these reasons, worker exploitation needs to be a central part of the discussion of the ethical development and deployment of AI systems.https://www.noemamag.com/the-exploited-labor…
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In a legal action, the Independent Workers Union of Great Britain and the App Drivers and Couriers Union claim that Uber's use of facial recognition software for its Real-Time ID Check to verify the identity of drivers is discriminatory because facial recognition software is known to be less accurate at identifying people with darker skin. The action was brought on behalf of two drivers whose accounts were terminated following errors made by the Microsoft-supposed facial recognition software.…
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A former Amazon warehouse worker writes that every day was "brutal" because of the "exploitative and dangerous" standards enforced by Amazon executives. Amazon's anxiety-inducing policies about bathroom use and low pay should be seen in context with fast food and retail workers, who frequently encounter violence on the job and many essential workers' struggle to afford the basic necessities of life. In response, workers are beginning to target investors as an important voice that can help…
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An excerpt from the new book "Arriving Today: From Factory to Front Door—Why Everything Has Changed About How and What We Buy", describes in detail the tracking systems used in Amazon warehouses to ensure workers meet their managers' targets. The system is a mix of surveillance, measurement, psychology, targets, incentives, slogans, and proprietary technologies.https://www.wsj.com/articles/the-way-amazon-uses-tech-to-squeeze-performance-out-of-workers-deserves-its-own-name-bezosism-…
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Documents filed with the US National Labor Relations Board show that Amazon issues warehouse workers with radio-frequency handheld scanners to track and record every minute of "time off task". The filing is part of a dispute at the State Island Amazon warehouse, where workers voted to unionise in 2022. Managers must ask the person with the most "time off task", which includes time spent in the bathroom, talking to other associates, and navigational errors, about their whereabouts for each "…
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Amazon has begun issuing partner delivery companies with AI-enabled cameras to monitor and track drivers' behaviour on the road. The cameras add another layer of monitoring to existing requirements to run the smartphone app Mentor; drivers complain that the app's bugs lead to unfair disciplinary action against them; the app may also follow them into their homes. Drivers swap tips on gaming the app on Reddit.https://www.cnbc.com/2021/02/12/amazon-mentor-app-tracks-and-disciplines-delivery-…
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Amazon delivery partner companies are ordering their drivers to turn off Amazon's Mentor monitoring app so they can take more risks in order to hit Amazon's delivery targets. Mentor, made by a company called eDriving, is a smartphone app Amazon uses to monitor drivers in Amazon-branded vans that tracks drivers' speed, braking, acceleration, and cornering; it also detect "phone distraction" and gives drivers a safe driving score. Amazon has pushed the liability for infractions onto the more than…
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Numerous video clips from Amazon's in-van driver-facing surveillance cameras are appearing on Reddit in violence of Amazon's stated privacy policies and raising questions about drivers' privacy. The videos are clearly not being posted by drivers themselves, but come from inside Amazon delivery partners, though who is posting them is unknown. The cameras capture all aspects of drivers road behaviour; the company claims they protect road safety. Drivers say they do not have access to the videos.…
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A 24-year-old man in Atlanta, Georgia is suing Amazon after being left with extensive brain and spinal cord injuries after an Amazon van crashed into his car. Amazon claims it isn't legally liable because the driver worked for the delivery company Harper Logistics LLC. However, the lawsuit seeks to prove that Amazon controls all aspects of deliveries from how many packages drivers are assigned to their continued employment and tracks drivers intensively, pressuring them to take risks in order…
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Employees monitored by monitoring tools such as Hubstaff, CleverControl, and FlexiSPY report that the software takes a screenshot every ten minutes and calculate an activity score based on how they type and move their mouse. Aware that employers are looking at these scores, employees pause the tracker while they perform tasks such as participating in Zoom meetings, watching videos, or taking notes, which then requires them to work more hours to make up the time. A TUC poll in 2022 found that 60…
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Four people in Kenya have filed a petition calling on the government to investigate conditions for contractors reviewing the content used to train large language models such as OpenAI's ChatGPT. They allege that these are exploitative and have left some former contractors traumatized. The petition relates to a contract between OpenAI and data annotation services company Sama. Content moderation is necessary because LLM algorithms must be trained to recognise prompts that would generate harmful…
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Ohio teenager Aaron Ogletree has won a lawsuit he filed against Cleveland State University after he was required to pan a webcam around his bedroom to eliminate possible cheating before taking a remote exam.
The court agreed that Ogletree's Fourth Amendment rights were violated by the scanning requirement, which briefly exposed tax documents and medications. The university has filed an appeal and in the meantime has told students that they will not be permitted to take remotely proctored…
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In a 2010 case, the Lower Merion school district in suburban Philadelphia school district agreed to pay $610,000 to settle two lawsuits brought by students who had discovered that the webcams attached to their school-issued laptops had secretly taken hundreds of photographs of them in their homes along with hundreds of screen shots. In one of the cases, a teenaged boy was accused of popping pills; in fact, he was eating jelly beans.
https://www.wired.com/2010/10/webcam-spy-settlement/
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Even though schools are back in session in person, their teachers can still monitor the screens on their school-issued devices via software such as GoGuardian. In a new report from the Center for Democracy and Technology, 89% of teachers say their schools will continue to use student-monitoring software, up from 84% in 2021, raising worries about how the data will be used in a climate increasingly hostile towards abortion and LGBTQ+ issues.
CDT also reports that 44% of teachers say that at…
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A new report from the education news site The 74 Million finds that in-school digital surveillance programs are flagging LGBTQ+ content as "pornographic". For example, Gaggle, comprehensive monitoring software implemented in the Minneapolis public school system, has led administrators to notify parents that their children's submissions have been flagged, without context, for mentioning suicide, gay, and lesbian. Democratic senators Elizabeth Warren (D-MA), Ed Markey (D-MA), and Richard…
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Following the US Supreme Court's Dobbs decision that paved the way for states to enact legislation criminalising abortion, health advocates warn that the surveillance software schools use to algorithmically monitor students' messages and search terms could be weaponised against teens looking for reproductive health care. These systems can automatically alert school administrators, parents, or police when they detect "dangerous behaviour", which may include anything from imminent suicide…
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The Welsh Local Government Association is collaborating with the Centre for Digital Public Services on an 8-to-12-week discovery project to help local authorities to understand schools' requirements for information management systems and understand the market offerings in order to formulate a needs-based procurement specification. The project is intended to produce a shared set of core requirements and will look at user need for establishing one or more core datasets, individual schools'…
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During a remotely proctored online exam, a number of students on the Bar Professional Training Course urinated in bottles and buckets and wore adult diapers rather than risk the possibility that their exam would be terminated if they left their screens long enough to go to the toilet. The Bar Standards Board responded to the story by saying that students are warned in advance that they will not be able to leave the room during an online exam and that they should take the exam in a test centre…
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In September 2022, the UK Department for Education announced that under a £270,000 contract with Suffolk-based Wonde Ltd it would collect data on children's school attendance and potentially share it with other government departments and third parties as part of its drive to raise attendance. A visualisation tool will create an interactive national attendance dashboard to run alongside the publication of fortnightly attendance data that the DfE says will provide "ongoing transparency". LSE…
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Despite having opened their borders to and taking in millions of fleeing Venezuelan migrants, the Colombian government’s handling process for this population tells a story of discrimination rather than inclusion.
The 2021 issuance of the Temporary Statute for Venezuelan Migrants came with a legal framework laying out the benefits for incoming Venezuelans, but also outlined how a multibiometric system would be used for identification of this specific migrant group.
This system allows for…
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Ukraine and Russia are both weaponising facial recognition - but Russia is using it to hunt down anti-war protesters, holding and sometimes torturing anyone who refuses to be photographed, while Ukraine is using software donated by Clearview AI to help find Russian infiltrators at checkpoints, identify the dead and reunite families. Russia's widespread surveillance means that activists can be followed and arrested anywhere. In an approved, peaceful anti-government rally in Moscow in 2019,…
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The Kommersant reports that Russia's Rostec State Corporation is developing a new AI-powered anti-riot surveillance system that uses biometrics-powered cameras and can search social media networks and other publicly accessible data and intends to deploy the new system by the end of 2022. The behaviou analysis software is being developed as part of the Safe City project under the aegis of the Ministry of Emergency Situations, which intends to spend 97 billion rubles ($1.3 billion) deploying Safe…
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The energy company Cuadrilla used Facebook to surveil anti-fracking protesters in Blackpool and forwarded the gathered intelligence to Lancashire Police, which arrested more than 450 protesters at Cuadrilla's Preston New Road site over a period of three years in a policing operation that cost more than £12 million. Legal experts have called the relationship between fracking companies and the police "increasingly unhealthy" and called on the ICO and the Independent Office for Police Conduct to…
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Emails obtained by EFF show that the Los Angeles Police Department contacted Amazon Ring owners specifically asking for footage of protests against racist police violence that took place across the US in the summer of 2020. LAPD signed a formal partnership with Ring and its associated "Neighbors" app in May 2019. Requests for Ring footage typically include the name of the detective, a description of the incident under investigation, and a time period. If enough people in a neighbourhood agree…
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Myanmar’s Covid-19 Economic Recovery Plan (CERP) includes more than 50 measures over a 15-page document. With only two items being assigned a specific budget, the Economic Recovery Plan appears largely aspirational.
Beneficiaries and relevant areas to target are picked from data from township officials, recent surveys, the 2014 census, civil society organisations and local news sources. The Union government stated they have released a list of 16 criteria used to target transfers. At the time…