UK ICO investigates Deliveroo customer complaints


In January 2019 the UK's Information Commissioner's Office announced it was investigating an incident in which the food service company Deliveroo reported that some of its customers had complained they were charged up to £1,000 for orders they had not placed. Customers have used social media to report similar problems in the past. Deliveroo claimed that the problem was not its own security but customers who had reused user names and passwords that had been exposed by data breaches on other platforms.

Writer: Aliya Ram
Publication: Financial Times

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